Capabilities

Capabilities > Strategic Marketing Services

Strategic Consulting:

  • Contact plan development
  • Data capture & list development strategy
  • Pro-forma development and forecasting
  • Loyalty program development
  • Market research
  • Media mix planning

Program Development and Execution:

  • Customer acquisition
  • Lead generation & nurture
  • Lifecycle
  • Trigger
  • Promotional events

PACE – Pathway to Advanced Customer Engagement:

  • Stage 1: Program Optimization
  • Stage 2: Channel Integration
  • Stage 3: Customer Optimization
  • Stage 4: Enterprise Intelligence
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Strategic Marketing Services

Most Marketers would like a little more than Account Management. That's why we offer Strategic Marketing Services, providing our clients with guidance steeped in years of industry-relevant experience. Plus, our one-stop team delivers all of the supporting program development with flawless execution.

Top-Notch Strategic Guidance

Each of our SMS teams is led by a Partner with 20+ years of experience across multiple verticals. We act as an extension of your team and provide one-stop support, which is why our average client relationship is 5+ years.

Data-Driven & ROI-Focused

Our SMS team members work hand-in-hand with our analysts to digest mountains of data and develop actionable insights for our clients. Then we structure programs and accompanying measurement and optimization plans to maximize ROI.

Multi-Channel Marketing Brought Together

Our SMS team members develop multi-touch contact plans optimized around the customer. Our Compass Campaign Engine enables truly integrated campaign orchestration, where one touch-point informs the next, and customer engagement is tracked throughout.

Proprietary PACE Methodology

Our Pathway to Advanced Customer Engagement helps establish a strategic roadmap to take your marketing efforts to the next level – and the level beyond that, as well. Learn more about PACE.

Champions of the Consumer & Your Brand

We've been lucky enough to become stewards of some of the best and fastest-growing brands out there. Our take? It's not just about driving response. It's our job to be a tireless advocate for compelling creative and an engaging customer experience.